Thank you for the TNT book- It has a lot of good information in it. I was looking for ways to have fun in the workplace and this book is just what I was looking for.

--Marva Thomas

SAMPLE CONTENTS

Managing Ideas and Suggestions  

Over 38 ideas on how to create employee suggestion programs such as:

• Suggestion Exhibits

• Suggestion Competitions

• Continuous Improvement Programs

• Idea Campaigns

• Good Idea Boards

• Gold Stars and Frogs

• Wild Hare Grants

Energizing and Motivating Your Team

Another 58 tips including:

• Safety Jackpot

• Butts for Balls

• Enthusiastic Starts

• Fat Friday

• You Really Dazzle Me

• Fun Fridays

• Management By Fooling Around 

Removing Barriers and Creative Problem-Solving

Finding, Attracting & Hiring Team Members

How successful businesses keep a steady stream of high-quality candidates coming in. Tips include:

• Quench Your Search

• Shopping for Workers

• Creative Employee Benefits

Customer Service

Over 35 innovative ideas on improving service. To include:

• Guest Service Fanatics

• Customer Lists

• The Lost Sock

• Here's Looking at You

• Downtown Dollars

Improving Communication and Meetings

Tired of unproductive meetings. Learn over 20 strategies on how to improve communication and meetings to include:

• Japanese practice "Chorei" staff meetings

• French Fry Rally

• Summit Quest

• Skip-Level Meetings

• Blank Agenda

• Stuff the Staff Meeting

Team Leadership

A twelve-person team from FedEx saved the company almost $1 million in 1 1/2 years by revamping a sorting process used for overnight deliveries and over 20 other how-to's for improving teamwork.

• Stand Ups

• The Talking Stick

• Pay for Performance

• The "J" Team 

• Show Some Cheek

• Great Huddles

Reward & Recognition

Low cost and no cost ideas to reward and recognize your workforce including 30 other tips such as:

• Standing Ovations

• Service Over and Above Requirements

• Shoot Them a Star

• Kudograms

• Blue Ribbon Service

• Plus People Recognition Program

• Spirit Award