TALENT MANAGEMENT CONSULTING RESULTS

Greg Smith of Chart Your Course International has worked as a consultant to Golden Key National Honor Society. He served as leadership instructor, as meeting facilitator and as staff liaison. His leadership, experience and commitment have made an indelible impression upon our organization, and I am pleased to recommend his services to you.

"We are greatly appreciative for the time and energy you devoted to Bates Ace Hardware during the past year.  Your assistance and guidance you gave me, my family and the store has been tremendously helpful.  My son and daughter now stand ready to take over the complete management of my business.

As I said in our meeting, your personal approach and customized consulting style was exactly what we needed.  The changes you helped us make improved the overall performance and productivity of Bates Ace Hardware.  You have helped both Amy and Wade improve their confidence and leadership skills.  We are now seeing measurable improvements in reducing turnover, sales, customer service and improved communication and the morale of all concerned. 

My staff is also impressed with your assistance.  Our Assistant Store Manager said, “This was one of the best things we did.  This process created a positive feeling among the employees and built a stronger bond between management and the workforce.”  Amy said, “This new process has gotten our employees to take ownership for their actions, made us more customer focused, reduced turnover and tremendously improved the attitudes of all concerned.”

David Bates

President, Bates Ace Hardware

As chairman of the Rockdale County Board of Commissioners, I am pleased to offer this letter of recommendation on behalf of Mr. Greg Smith of Chart Your Course International. Mr. Smith has worked with Rockdale County on a number of occasions of directing leadership programs, guiding team building exercises and facilitating focus groups. The results have been higher morale among employees, better communication between County departments and a more innovative organization. We found his services to be invaluable.

There are very clear indications my department heads and supervisors have been interacting more effectively with each other and with their employees since Mr. Smith became involved with Rockdale County. Additionally, his programs have prompted many of my department heads to begin being more resourceful and imaginative—to start “thinking outside the box” when attempting to recognize and meet the many challenges facing our governmental entity today.

I believe Mr. Smith would be a tremendous asset to any organization that chose to utilize him as a consultant, and I am pleased to offer this recommendation on his behalf. If you have any questions about Mr. Smith or would like additional information regarding our experiences with his company, please do not hesitate to call me at 770.929.4001 or the director of the Rockdale County Human Resources Department, Ms. Mary Ann Miller, at 770.929.4030.

Sincerely yours,

Randolph W. Poynter
Chairman
Board of Commissioners
Rockdale County, Georgia

Greg,

It is with great enthusiasm that I submit this letter of appreciation for the outstanding workshops you conducted at ProComm Telecommunications Inc.

Being involved in the fast paced and volatile industry of Digital Transmission and High Technology, we felt an urgent need to acquire the services of an individual, or a team of individuals that could assist us in ensuring that we were maintaining the “small” company environment on which we rely for establishing a friendly and efficient workplace.

We realized we would require an individual who was thoroughly familiar with the processes of personal communication and interaction, as well as developing team concepts and goals that our management staff and field personnel could relate to and apply in their everyday activities.

After tremendous investigation and research for the right combination of knowledge, experience and personality, it became apparent you were the right person to meet our demands! Beginning with our initial meeting and continuing through to completion of our seminar, you proved to be the dedicated and knowledgeable professional consultant that everyone strives to become, but few meet the true criteria.

As time progresses and our needs change, we would welcome you back to our corporation as an advisor, mentor and friend. A true professional in every sense of the world!

Best regards,

Thomas B. Reardon
President
ProComm Telecommunications Inc.

Dear Greg,

We just wanted to take the opportunity to thank you for presenting as part of our workforce series, Excellence in Workforce: the Journey to Success. It was tremendously helpful and enjoyable!

Your topic, Here Today, Here Tomorrow: How to Transform High Turnover to High Retention was right on target. As you know, recruitment and retention is a critical issue in the health care industry and our members are struggling with how to retain their current staff during a time when there are so few to recruit. Your insights were very informative and it was helpful having a speaker who brought such a broad level of experience from many different industries. It was exactly what we needed.

The evaluations from our members were excellent. One noted that, “Mr. Smith is an enjoyable and knowledgeable speaker.” Not only were you entertaining to listen to, but everyone appreciated the fact they were able to take back many new ideas they can implement immediately. This was valuable to all of us.

Thanks again and we hope to be able to call on you again in the future.

Sincerely,

Laura Leeds
Vice President
Continuing Care and Workforce
Healthcare Association of New York State

Cindy Levernois
Director
Behavioral Health and Workforce
Healthcare Association of New York State
 

Dear Greg:

Thank you for your time and services during the past year. You have been a tremendous asset to my office and me.

Your background and experience have been instrumental in helping me create a more productive office where people enjoy coming to work. The ideas you have provided us have been instrumental in retaining our staff.

Since you began working with us, we have formed an employee committee to facilitate more involvement which has improved the quality of work life. You have helped us hire several new attorneys. As I write this letter, people are communicating in an improved manner due to your advice and assistance. Overall, the atmosphere at my office has greatly improved. You have helped me avoid trouble spots and advised me in a professional manner.

I appreciate your assistance and look forward to working with you. I will be glad to recommend your services to those interested.

Best regards,

Garry T. Moss
District Attorney
Blue Ridge Judicial Circuit

Dear Greg:

Thank you for coming to speak with us last week about innovation and leadership in a changing environment. Your interactive, engaging style helped everyone to get involved in the learning process. It was a successful event, and just as important, an opportunity for managers throughout Order Distribution to learn and share new ideas for better ways of doing business.

We appreciated the focus on generating new ideas and the importance of involving our front-line staff in developing and implementing these ideas. These things will be absolutely critical to our company in providing sustainable competitive advantage. The concrete examples of other companies’ creative ways of generating involvement also stimulate critical thinking about our own methods of doing business.

Thank you for your involvement and support in helping our “hippos” to fly!

Sincerely,

Gena Fitzgerald
Continuous Improvement Strategist
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Lona Smith
Senior Traffic Administrator
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