He has guided hundreds of organizations with measurable improvements in reduced employee turnover, improved communication, talent management strategies, and employee retention. He has addressed organizations in 26 countries. Some of his clients include Malcolm Baldrige National Quality Award winners and the Fortune magazine's "Top 100 Best Places To Work.”

Prior to starting his own company, Smith built his career on the front line as a U.S. Army Officer. His career culminated as a consultant to the U.S. Army Surgeon General. As the Director of Quality Management and Strategic Planning for the U.S. Army Medical Department, he played a major role in “Reinventing the Government” efforts spearheaded by the Vice President of the United States.

Smith served on the Board of Examiners for the Malcolm Baldrige National Quality Award, the nation's highest honor for business excellence. He has received many awards and honors including being listed in Harvard University's Profiles in Business and Management: An International Directory of Scholars and Their Research. Human Resource Executive magazine selected him as one of the nation’s top 10 "Rising Stars" in Human Resource Management. He has been a top-rated speaker for dozens of Society of Human Resource Management (SHRM) conferences.